Overview
This Privacy Policy explains how The Apex Marketing Group collects, uses, shares, and protects information when you visit our website, contact us, request information, book a strategy call, request a quote, or communicate with us by phone, text message, email, or online form.
Information We Collect
We collect information you choose to provide and information related to your interactions with our website and business. This may include:
- Name, business name, industry, and other business details.
- Email addresses and phone numbers.
- Contact form data, appointment request details, quote request details, service inquiry information, and messages you send to us.
- Call, message, missed-call, appointment coordination, quote follow-up, and customer support information.
- Website usage information such as pages visited, referring pages, device/browser information, and general analytics data.
How We Use Information
We use information to operate our business, respond to inquiries, provide services, and improve the customer experience. This includes:
- Service-related calls, text messages, and emails about your request.
- Missed-call follow-up and instant lead follow-up.
- Same-day and 24-hour service-request follow-up.
- Appointment coordination, quote/request follow-up, and customer support.
- Review requests after service or business interactions.
- Website hosting, CRM operation, analytics, support, security, fraud prevention, and other business operations.
Calls, Text Messages, and Email
When you provide your phone number or submit a request, you may receive service-related calls and text messages from The Apex Marketing Group about your inquiry, appointment, quote request, service request, or customer support matter. These messages are sent only to people who initiated contact with the business or provided their phone number for service-related follow-up. Message frequency may vary. Message and data rates may apply. You can reply STOP to opt out of SMS messages and HELP for help. SMS consent is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be sold, rented, or shared with third parties for their marketing purposes.
How We Share Information
We may use service providers and subprocessors, including FollowUp CRM where used, only as needed for website hosting, CRM operation, messaging delivery, analytics, support, security, or other business operations. These providers are expected to use information only to perform services for us.
We may also disclose information if required by law, to protect rights and safety, to prevent fraud or abuse, to enforce our terms, or as part of a merger, acquisition, financing, sale of assets, or other business transfer.
Your Choices
You may contact us to request that we update or delete information you provided, subject to legal, operational, security, and recordkeeping needs. You may opt out of SMS messages by replying STOP. You may request SMS help by replying HELP. You may also contact us by email at nate@theapexmarketinggroup.com.
Security and Retention
We use reasonable administrative, technical, and operational measures to protect information. No website, CRM, or messaging system can guarantee complete security. We keep information for as long as needed for the purposes described in this policy, including customer support, business operations, legal compliance, dispute resolution, and security.
Policy Updates
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Continued use of the website or continued communication with us after an update means the updated policy applies going forward.
Contact Us
The Apex Marketing Group is based in Northern Colorado. For privacy questions or requests, contact us at nate@theapexmarketinggroup.com.